In today’s rapidly evolving tech landscape, many businesses rely on their internal IT teams to maintain operations. But even the most skilled IT departments can become overwhelmed by increasing demands, security concerns, and digital transformation pressures. That’s where co-managed IT services come in—a hybrid solution that provides additional resources, tools, and expertise to bolster in-house teams without replacing them.
This guide explores the benefits of co-managed IT services, how they work, and why they’re a strategic solution for growing businesses.
What Are Co-Managed IT Services?
Co-managed IT services involve a partnership between your internal IT staff and a managed service provider (MSP). Instead of fully outsourcing IT, businesses keep internal control while offloading certain tasks or projects to the MSP.
This model provides the flexibility to:
- Share responsibilities and reduce strain on internal teams
- Leverage external expertise and tools
- Scale IT operations efficiently
When Do You Need Co-Managed IT Services?
- Your internal IT team is overextended
If day-to-day tasks like user support, patching, and monitoring consume all available resources, it’s a sign you need help. - You’re undertaking a large project
Co-managed IT is ideal for cloud migrations, cybersecurity upgrades, or compliance initiatives that require temporary but intensive support. - You need 24/7 monitoring and support
Most internal teams can’t provide round-the-clock coverage. MSPs can fill that gap with proactive monitoring and after-hours support.
Key Benefits of Co-Managed IT Services
1. Improved Productivity
By offloading routine tasks (like patch management and system updates), internal teams can focus on high-value initiatives like strategic planning, infrastructure upgrades, and innovation.
2. Access to Advanced Tools
MSPs often provide enterprise-grade tools for monitoring, reporting, security, and automation—resources that may be cost-prohibitive for smaller teams.
3. Faster Problem Resolution
With shared responsibilities, issues are identified and resolved faster. This reduces downtime and helps maintain service level expectations.
4. Enhanced Cybersecurity
MSPs bring specialized cybersecurity expertise and tools, such as SIEM platforms, endpoint protection, and compliance reporting.
5. Scalability Without Hiring
As your company grows, co-managed IT services can scale without the costs and delays of hiring and training new IT staff.
Real-World Example: Co-Managed Success Story
Client: A Chicago-based healthcare provider
Challenge: Overburdened IT team managing EHR systems, cybersecurity, and user support.
Solution: ETS Technology Solutions implemented a co-managed IT model, handling:
- 24/7 network monitoring
- Patch management and backups
- Cybersecurity alert response
Results:
- Reduced internal ticket volume by 60%
- Improved response times for system outages
- Freed internal team to focus on patient data management and compliance
What Tasks Can Be Handled by the MSP?
- Helpdesk overflow support
- Endpoint security management
- Cloud services administration
- Backup and disaster recovery
- Patch management and updates
- Remote monitoring and alerting
- Compliance documentation and audits
How to Successfully Integrate Co-Managed IT Services
1. Identify Gaps in Your Current IT Capabilities
Conduct an internal review to determine where your team needs the most support.
2. Choose the Right MSP Partner
Look for a provider like ETS Technology Solutions that is willing to work alongside your team, respects your workflows, and provides customizable solutions.
3. Define Roles and Responsibilities
Clearly outline which tasks remain internal and which are handled by the MSP. This avoids duplication and ensures seamless collaboration.
4. Ensure Transparent Communication
Use shared dashboards, status updates, and recurring check-ins to keep both teams aligned.
ETS Technology Solutions: Your Co-Managed IT Partner
ETS Technology Solutions offers co-managed IT services tailored to your business. We don’t replace your team—we enhance it. Our services include:
- Scalable support models
- Enterprise-grade monitoring tools
- Cybersecurity and compliance support
- Seamless integration with your team’s workflow
Whether you need support during a project or ongoing augmentation, we adapt to your needs with professionalism and efficiency.
Co-managed IT services empower internal IT teams with the tools, expertise, and support they need to thrive in today’s fast-paced business environment. Rather than stretching your team thin or making rushed hires, partnering with a trusted MSP allows you to scale smartly and securely.
Interested in Co-Managed IT Support?
Schedule a call with ETS Technology Solutions and explore how we can complement your internal IT team.